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Runs through Zapier → Darwin + Slack Open API settings ↗
Darwin tells your team in Slack while the visitor is still on your site: a new lead, a visitor asking for a person, or a meeting booked from the chat, each with a link to the conversation.
This connection runs through Zapier: Darwin’s Zapier app starts the Zap and Zapier’s Slack app does the work in Slack. You choose the fields. This recipe is a two-step Zap, which Zapier’s free plan includes.

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Before you start

  • A Slack workspace, free or paid. If your workspace restricts apps, an owner or admin may need to approve Zapier.
  • Darwin added to your Zapier account and a Darwin key for Zapier. Connect Zapier covers both in two minutes.

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Alert a channel when a visitor asks for a person

1

Choose the Darwin trigger

In Zapier, create a Zap. For the trigger, choose Darwin and the event Visitor Asked for a Person. Connect your Darwin account with the key, then select Test trigger to load a sample.
2

Add the Slack action

Choose Slack as the action app and the event Send Channel Message, connect Slack, and pick the channel, for example #sales.
3

Map the fields

Write the message and insert Darwin’s fields where you want them. For example:
4

Test and publish

Test the action, check the result in Slack, then publish the Zap. The next request for a person shows up in the channel within seconds.

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More alerts worth setting up

  • New Lead to #leads, with the visitor’s name, email, page and Darwin url.
  • Meeting Booked to your team channel, with the meeting time.
  • Opening Test Winner to your marketing channel, when Darwin finds a better opening line.

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Good to know

  • Each alert is its own two-step Zap, so all of them work on Zapier’s free plan.
  • To message one person instead of a channel, use Send Direct Message.
Darwin is in private beta on Zapier. Open the invite link in Connect Zapier while signed in to the Zapier account you build Zaps in.
No. It runs through Zapier: Darwin’s Zapier app starts the Zap and Zapier’s Slack app posts the message. You write the message.
Preview conversations never start a Zap, so testing your agent doesn’t fill your tools. Chat on your live website to test end to end, or use the samples from Test trigger.
Connect Zapier → · All Darwin triggers and actions → · Webhooks and the API →