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Finishing setup and making a public assistant available are separate steps. The app’s readiness messages tell you which stage your workspace has reached.

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Account and workspace

  • Email verified; the intended workspace is selected.
  • Plan and payment setup completed.
  • Team members have the correct access.
  • The app is not showing a mock, test-only, or activation-unavailable state.

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Visitor experience

  • Current product and pricing pages are readable in Knowledge.
  • Business context and guardrails match what you sell today.
  • The opening, full chat, and booking states look right on desktop and mobile.
  • A private conversation passed your accuracy and tone checks.
  • The scheduling page works for a signed-out visitor.
  • A completed test appointment is recorded correctly by the provider and Darwin.

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Website and automation

  • The public hostname is allowed and has one correct embed.
  • The launcher and opening appear on the intended pages.
  • Your excluded pages behave as expected.
  • You understand the automatic-launch and automatic-promotion settings.
  • The Experiments page shows the actual scheduler state.
If Darwin says live activation is unavailable, do not treat completed setup as a public launch. Required live services still need to be enabled and verified.
After launch, check the first conversations and follow the maintenance routine.