Set your assistant’s voice

Welcome experience

Set the Assistant name and Role visitors will see. Use a recognizable name and a clear role such as “AI website assistant.” Then edit the Welcome heading, Welcome message, and Suggested questions. Enter one suggested question per line.

These fields describe the opened chat. The teaser shown before someone opens it lives in Chat openings.

Voice & instructions

Field	What belongs here
Purpose	The job the assistant should help visitors complete.
Voice & tone	How answers should sound: concise, warm, direct, or technical.
Response instructions	How to handle common situations and offer a useful next step.
Guardrails	Claims to avoid, limits to explain, and requests to decline.

For example:

Give a direct answer first. Use our knowledge sources for product facts.
Ask one follow-up question when it would clarify fit.
If the visitor wants to talk to sales, offer a meeting.
Do not invent pricing, implementation timelines, or unsupported integrations.
When information is missing, say so clearly.

Select Save changes before testing. Discard changes returns the form to its last saved values.

The advanced model identifier requires a supported provider configuration. Changing a model name alone does not connect an AI service. Leave it unchanged unless Darwin has advised you to use a specific value.

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Conversations & reporting

Workspace & billing

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Set your assistant’s voice

Welcome experience

Voice & instructions

​Welcome experience

​Voice & instructions

Welcome experience

Voice & instructions