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Runs through Zapier → Darwin + Pipedrive Open API settings ↗
When a visitor leaves their name and email in Darwin’s chat, Zapier adds them to Pipedrive as a person, with the page they chatted on and a link to the conversation.
This connection runs through Zapier: Darwin’s Zapier app starts the Zap and Zapier’s Pipedrive app does the work in Pipedrive. You choose the fields. This recipe is a two-step Zap, which Zapier’s free plan includes.

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Before you start

  • A Pipedrive account on any plan, including the free trial. API access must be on for the connecting user, which it is unless an admin turned it off.
  • Darwin added to your Zapier account and a Darwin key for Zapier. Connect Zapier covers both in two minutes.

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Add a person for every new lead

1

Choose the Darwin trigger

In Zapier, create a Zap. For the trigger, choose Darwin and the event New Lead. Connect your Darwin account with the key, then select Test trigger to load a sample.
2

Add the Pipedrive action

Choose Pipedrive as the action app and the event Create Person, then connect your Pipedrive account.
3

Map the fields

Darwin’s lead carries Email, First name, Last name, Company and Phone when the visitor gave them, plus Page URL, Traffic source, the UTM values, Darwin’s grade and Darwin url, a link to the conversation. Map:
4

Test and publish

Test the action, check the result in Pipedrive, then publish the Zap. The next lead from your website appears under Contacts in Pipedrive.

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Add a lead or a deal too

To put the visitor in front of your team, add Zapier’s Create Lead (Leads Inbox) or Create Deal as a further step, using the person from the step before. Steps after the first need a paid Zapier plan. Put Darwin url in a note so the rep can read the chat.

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Good to know

  • Use Find or Create Person instead of Create Person if the visitor may already be in Pipedrive.
  • The Zap acts on leads from the moment you turn it on.
Darwin is in private beta on Zapier. Open the invite link in Connect Zapier while signed in to the Zapier account you build Zaps in.
No. It runs through Zapier: Darwin’s Zapier app starts the Zap and Zapier’s Pipedrive app adds the person. You choose which fields go where.
Preview conversations never start a Zap, so testing your agent doesn’t fill your tools. Chat on your live website to test end to end, or use the samples from Test trigger.
Connect Zapier → · All Darwin triggers and actions → · Webhooks and the API →