Skip to main content
Runs through Zapier → Darwin + Microsoft Teams Open API settings ↗
Darwin tells your team in Microsoft Teams while the visitor is still on your site: a new lead, a visitor asking for a person, or a meeting booked from the chat, each with a link to the conversation.
This connection runs through Zapier: Darwin’s Zapier app starts the Zap and Zapier’s Microsoft Teams app does the work in Microsoft Teams. You choose the fields. This recipe is a two-step Zap, which Zapier’s free plan includes.

​
Before you start

  • A paid Microsoft 365 business or enterprise plan that includes Teams. Microsoft Teams Free accounts can’t connect to Zapier.
  • A Microsoft 365 admin may need to approve the Zapier app in Teams.
  • Darwin added to your Zapier account and a Darwin key for Zapier. Connect Zapier covers both in two minutes.

​
Alert a channel when a visitor asks for a person

1

Choose the Darwin trigger

In Zapier, create a Zap. For the trigger, choose Darwin and the event Visitor Asked for a Person. Connect your Darwin account with the key, then select Test trigger to load a sample.
2

Add the Microsoft Teams action

Choose Microsoft Teams as the action app and the event Send Channel Message, connect your Microsoft account, and pick the team and channel.
3

Map the fields

Write the message and insert Darwin’s fields where you want them. For example:
4

Test and publish

Test the action, check the result in Microsoft Teams, then publish the Zap. The next request for a person shows up in the channel within seconds.

​
More alerts worth setting up

  • New Lead to your sales channel, with the visitor’s name, email, page and Darwin url.
  • Meeting Booked to your team channel, with the meeting time.

​
Good to know

  • Each alert is its own two-step Zap, so all of them work on Zapier’s free plan.
  • To message one person, use Send Chat Message.
Darwin is in private beta on Zapier. Open the invite link in Connect Zapier while signed in to the Zapier account you build Zaps in.
No. It runs through Zapier: Darwin’s Zapier app starts the Zap and Zapier’s Microsoft Teams app posts the message. You write the message.
Preview conversations never start a Zap, so testing your agent doesn’t fill your tools. Chat on your live website to test end to end, or use the samples from Test trigger.
Connect Zapier → · All Darwin triggers and actions → · Webhooks and the API →