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Find it in Darwin Link Studio → Greetings Open this screen ↗
A greeting is what the chat says to someone who opens one of your links. It has three parts: what the chat says (1), the reply buttons under it (2), and what the agent should know (3). One greeting can serve many links.
The Pricing greeting open: Last 30 days results, Greeting name, What the chat says reading Hi First name, happy to walk you through what Company would pay, marked 1, Reply buttons with See pricing, marked 2, and an empty What the agent should know, marked 3.
1

Add a greeting

Open Link Studio and select the Greetings tab, then Add greeting. Each greeting shows how many links use it, its results, and its message with its buttons as the chat will show them. Select a greeting’s name or pencil to open it.You can also write a greeting from a link with New greeting. See Make and share personal links.
The Greetings card with Default and Pricing, each reading Used by 1 link · No visits yet, with Try it, edit and delete, and the greeting as a chat message. Add greeting is marked.
2

Write what the chat says

Give the greeting a Greeting name. Under What the chat says, write one line, and type / where a detail goes, or select +: First name, Company, Job title or Last name. Each one shows as a pill.
What the chat says with a First name pill and the text want the webinar recording, or a quick look at what we'd do for. Typing a slash opened a menu of First name, Company, Job title and Last name, which is marked.
Select a pill to set what the chat says when a link doesn’t carry that detail, such as “there” or “your team”. Leave it empty to leave the word out, or select Remove to take the pill out.
The Company pill selected, with a box under it reading If it's missing, say, set to your team, marked. Remove and Done are below it.
3

Add reply buttons

Under Reply buttons, select Add button (1). Give it a Button label and the Message sent when clicked (2). Select a button’s pencil to change it, or its trash icon to remove it.A greeting can have up to four. They replace your page’s own buttons for people who open the link, and the chat’s own booking button, such as Book a meeting, still shows after them when booking is set up. With none, Reply buttons reads No reply buttons. Your page’s own buttons show.
Reply buttons with two buttons: Send the recording, which sends Please send me the webinar recording, and Book a call, open with its Button label and Message sent when clicked fields, marked 2. Add button is marked 1.
4

Tell the agent why they're coming

What the agent should know (1) is optional. Write why you reached out and what to lead with, such as “They registered for our Q4 hiring webinar. Offer the recording, then a call.” You can type / here too. The agent reads it, filled in, whenever someone is shown this greeting.If you’re writing the greeting for a link, select Use for your link (2) to attach it and go back to the link.
What the agent should know, reading They registered for our Q4 hiring webinar. Offer the recording, then a call., marked 1, and the Use for Webinar follow-up button, marked 2.
5

Preview it, then save

Select Try it on a greeting to show it in the chat on the right. Under Preview as, choose No details to check your fallback words.
The chat preview with No details chosen, reading Hi there, want the webinar recording, or a quick look at what we'd do for your team?, with the buttons Send the recording, Book a call and the chat's own Book a meeting.
Select Save changes. A change to a greeting reaches every link that uses it, including emails you’ve already sent.

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Delete a greeting

Select the greeting’s trash icon. If links use it, Darwin asks first, and those links go back to draft until you choose another greeting. Select Save changes to make it final, or Discard to bring it back.
The Delete “Pricing”? dialog: The link that uses it goes back to draft until you choose another greeting. Cancel and Delete.

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Good to know

  • A pill with no fallback, for a detail the link doesn’t carry, is left out with the space before it: “Hi”, a First name pill and a comma read “Hi,” for someone the link has no name for.
  • A greeting is up to 200 characters, and the agent’s note up to 500. A workspace can have up to 50 greetings.
  • On the Greetings tab, results count the visits where that greeting was the one shown, so a link that changed greeting splits its numbers between them.

Make and share personal links

Give a link its greeting and copy it into your email.

Results and follow-up

See which greetings lead to chats and meetings.