See your meetings

1

Pick a view

Choose Upcoming, Past or Canceled (1). Each shows how many meetings it holds. Upcoming lists the soonest first; Past and Canceled list the most recent first. Type in Search meetings (2) to find a meeting by name, email, meeting type or host.

2

Open the conversation

Select Conversation at the end of a row to read the chat the meeting came from. You can also open Conversations and choose the Meetings booked tab. A booked conversation shows Meeting booked at the top, with the visitor’s email and when they booked.

3

Refresh or change your calendar

The list updates by itself every 30 seconds; select Refresh (2) to check now. Calendar settings (1) opens Integrations, where you choose how meetings get booked.

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What each meeting shows

• When: the date and time, in your browser’s time zone.
• With: the visitor’s name and email.
• Meeting: the meeting type, the host and the provider.
• Status: Confirmed, Pending or Canceled, and how many times it was rescheduled.
• Usage: whether the meeting is Included in your plan, what it costs, or Not billed.
• Conversation: a link to the chat the meeting came from.

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Good to know

• A booking shows as pending while Darwin confirms it with your calendar. Pending bookings don’t count toward usage until they’re confirmed.
• With RevenueHero, bookings reported by the chat wait under Awaiting verification until RevenueHero’s webhook confirms them. They aren’t counted until then.
• Bookings made in the Agent Studio preview are tests and never appear here.
• Search looks through every meeting in the tab you’re on, not just the page on screen.