Find it in Darwin The chat button at the bottom right of any screen Open Darwin ↗
Darwin has its own assistant inside the app. Ask it a question in plain words and it answers from these docs and your workspace, or makes the change for you.
Ask Darwin on Home: the chat opens over the screen you're on.
1
Open the chat
Select the chat button at the bottom right of the screen. Before you go live, you can also select Ask Darwin on Home or Not live yet in the sidebar.
2
Ask in your own words
Type in Ask Darwin… and press Enter. For example:
- “How did the chat do this week?”
- “Show me the latest conversations from people who asked for a person.”
- “Add our new pricing page to the knowledge.”
- “Change the buttons under the opening to See pricing and Book a demo.”
- “Is the chat installed on our website?”
3
Check what changed
Darwin saves most changes straight away and says what it did in the chat. When something is easier to do yourself, it highlights the control on screen; select it to go there.
What Darwin can help with
During setup, Darwin also asks for your agent’s name and voice, writes the opening line for you to approve, and walks you through each step. See Set up with Darwin’s help.
Good to know
- Darwin’s assistant is for owners and admins. It doesn’t open inside Agent Studio; use it from any other screen.
- It can’t create or edit chat buttons on your website, or edit your unsaved Agent Studio drafts. Use Agent Studio → Buttons and the Studio tabs for those.
- It doesn’t take calendar logins or paste install code into the chat. For those, it points you to the right screen.
- Your conversation with Darwin is saved, so you can pick it up later.
Start your day on Home
The numbers and the conversations that need you.
Contact the Darwin team
When you’d rather talk to a person.