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Find it in Darwin Agent Studio → Visibility & privacy Open this screen ↗
This tab controls where the chat runs, where the opening message stays hidden, and the privacy line visitors see.
Agent Studio with the Visibility & privacy tab selected: Allowed domains, Where the opening message appears and Privacy notice on the left, the chat preview on the right.

Agent Studio → Visibility & privacy, with the live preview on the right.

1

Allow your domains

Under Allowed domains, type a domain (1), such as www.example.com, and select Add domain (2). The chat only runs on the domains listed here. Use *.example.com to include every subdomain.These changes save as soon as you add or remove a domain, without Save changes.
The Allowed domains section with one domain listed, the domain field marked 1 and the Add domain button marked 2.
2

Hide the opening message on some pages

Under Where the opening message appears, list the pages where the opening message should not show in Hide on these pages, one path per line. /pricing hides it on that page only; /blog/* hides it on every page under /blog. The chat button still shows on those pages.
The Hide on these pages box highlighted, holding /careers/* and /privacy on separate lines.
3

Add a privacy notice

Under Privacy notice, type a Consent line (1). Once it has text, add the Link to your privacy policy (2). Leave the consent line empty to show nothing.
The Privacy notice section with the Consent line marked 1, reading By chatting you agree to our privacy policy, and the Link to your privacy policy field marked 2.
The line appears under the message box in the chat.
The chat's message box, Ask a question, with the line By chatting you agree to our privacy policy under it.
4

Save

Select Save changes to publish the hidden pages and the privacy notice. Discard goes back to what is saved.
The bar at the bottom of the editor reading Unsaved changes, kept in this tab, with Save changes highlighted.

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Good to know

  • *.example.com covers subdomains only. To include example.com itself, add it too. www.example.com and example.com are separate entries.
  • Removing a domain stops the chat answering there as soon as it saves.
  • Paths are not case-sensitive, and a pasted full address works as well as a path.
  • If the opening message is switched off on the Messages tab, the hidden pages apply when you turn it back on.

Messages: name, voice and opening

Write the opening message and reply buttons.

The chat isn't showing

What to check when the chat doesn’t appear on your site.