> ## Documentation Index
> Fetch the complete documentation index at: https://docs.meetdarwin.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# The widget is not showing

> Work through domain, installation, visibility, and activation checks.

Start on the published website, not only in a builder canvas. Open a fresh browser session so a previous dismissal does not hide the opening.

<Steps>
  <Step title="Check the active workspace and activation">
    Open Darwin and confirm the workspace name. If it says **Private review**, **Not live**, or activation is unavailable, adding a script alone will not enable the public assistant.
  </Step>

  <Step title="Check the hostname">
    Open **Settings → Installation**. Test the exact public URL with the domain checker. Add the correct hostname if needed. Check the `www` version, bare domain, and any separate landing-page host independently.
  </Step>

  <Step title="Check the published embed">
    Confirm that the live page includes the snippet from this workspace and that it loads from `app.meetdarwin.ai`, not localhost. Publish website changes and clear any website cache that is still serving an old version. Avoid duplicate embeds.
  </Step>

  <Step title="Separate the launcher from the opening">
    If the launcher is visible but the teaser is missing, check **Chat openings → Visibility & pages**, the delay, page exclusions, and previous dismissal. Mobile openings wait at least six seconds and for 40% scroll depth.
  </Step>

  <Step title="Check the browser and layout">
    Test without an extension that blocks scripts. If your site has a consent manager or content security policy, ask your developer to inspect blocked requests. Check whether another floating element covers the launcher; adjust its position and offsets in **Widget appearance**.
  </Step>
</Steps>

If the HTML verifier cannot find a tag-manager embed but the live widget works, the verifier may be seeing only the initial page HTML.

[Still stuck? Gather a useful support report →](/help/contact)