> ## Documentation Index
> Fetch the complete documentation index at: https://docs.meetdarwin.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Fix an incomplete or incorrect answer

> Improve the source material and instructions, then repeat the same question.

<Steps>
  <Step title="Read the original conversation">
    Open the transcript in **Conversations**. Copy the exact question into your test notes and identify whether the problem is a missing fact, outdated fact, wrong tone, or unsupported claim.
  </Step>

  <Step title="Check the source">
    In **Knowledge**, find the page that should answer the question. Confirm it is ready and preview the readable text. A listed URL can still be pending, empty, or blocked. Use **Refresh** when the website has changed.
  </Step>

  <Step title="Fill the gap">
    Add concise facts in **Business context** for information missing from public pages. Remove conflicting details. Update **Response instructions** or **Guardrails** when the issue is behavior rather than missing knowledge.
  </Step>

  <Step title="Test retrieval and the conversation">
    Search the imported pages under **Test knowledge & manage search index**. Then use **Test assistant** to ask the original question and one natural paraphrase. Verify the answer and source link rather than only whether it sounds fluent.
  </Step>
</Steps>

## Common causes

| Symptom                                      | Check                                                                       |
| -------------------------------------------- | --------------------------------------------------------------------------- |
| Old price or plan name                       | Refresh the pricing page and remove outdated business context.              |
| Generic answer                               | Check source coverage and whether readable product detail was imported.     |
| Wrong voice or too much copy                 | Refine Voice & tone and Response instructions.                              |
| Confident claim about an unsupported feature | Clarify the factual limit and add a guardrail.                              |
| Website page cannot be read                  | Check login requirements, rendering, server errors, or access restrictions. |
| Test response is clearly a placeholder       | Confirm that the preview is not running in mock mode.                       |

<Note>Opening experiments improve how conversations begin. They are not a replacement for keeping your product knowledge accurate.</Note>